Frequently Asked Questions
Product Testing and Quality
Are all products tested before being sold?
Yes, all products, including phones, batteries, and cables, are thoroughly tested to ensure they meet quality standards before sale.
What items are excluded from the warranty?
The warranty does not cover:
Physical damage.
Products that show signs of misuse, tampering, or improper handling
What should I do if I notice an issue with my product?
Please inspect your product upon delivery or collection. If you find any issues, contact our customer support team immediately within the applicable time frame.
Warranty and Coverage
What is the warranty period for cables and other products?
All cables and products come with a 6-month warranty.
What does the warranty cover?
The warranty covers manufacturing defects or functional issues. Please note that physical damage is not covered.
Can I get a refund for a defective product?
Refunds are not available for products with signs of misuse, damage, or tampering. However, eligible products may be replaced under warranty.
Returns, Replacements, and Physical Damage
Can I return or replace a damaged cable?
Cables with manufacturing defects or functional issues can be returned or replaced under warranty. However, cables with physical damage are not eligible for return or replacement.
What is the replacement policy for phones and batteries?
f there is an issue with a phone or battery (excluding physical damage), it can be replaced within 7 working days of purchase.
What happens if my product has physical damage?
Products with physical damage are not eligible for replacement or refund.
Customer Support and Assistance
How do I contact customer support for warranty claims?
You can reach out to our customer service team through the contact information provided on our website or in-store.
What should I do if my product needs servicing or replacement under warranty?
Contact our support team with proof of purchase and details about the issue to begin the warranty process.
How long does it take to process a warranty claim?
Warranty claims are typically processed within 7-10 working days after verification.